EXCHANGE & RETURNS
Urban Dhara products are hand-crafted using traditional methods of dying, block-printing and embroidery. Since all our products are made by hand, there could be small irregularities in shapes, variations in colour, surfaces and finishes which are a hallmark of hand-crafted products.Colours may not be 100% accurate, although close, as monitors are calibrated differently.
Urban Dhara products are handmade with love and care. We hope you never need to exchange or return our garments.
Please take some time to go through the product description and size chart.Please refer to our size chart carefully, before making your purchase.
We are happy to clarify your queries on size, measurements and fit if you email us on email@example.com before you make your purchase.
Incase you need to exchange, please go through our exchange policy& procedure.
We offer exchange of garments in sizes only. The responsibility of shipping the product back to us and the cost is to be borne by the customer.
To initiate an exchange, please send us an email within 24 hours of receiving the product to firstname.lastname@example.org. Customers in India need to ensure the product reachesus within 7 working days of notifying us over email, and overseas customers will need to ensure the product reaches us in 14 days.The product needs to be unused, with tags and labels intact. Please note, we will not accept products sent to us without a prior email.
The shipping charges of the exchanged product will be borne by the customer. Shipping time frame mentioned in the shipping section is applicable for the exchanged products.
In case a size is not available, we will provide a store credit voucher valid for 3 months.
Shipping Address for Exchange:
734, 1st floor, 22nd main 12th cross, JP Nagar 2nd phase, Bangalore 560078
Returns & Cancellation:
We do not accept returns and cancellations unless the received product is defective or damaged. In such an eventuality, please email us within 24 hours of receiving the product to email@example.com